Удаленная работа
Customer Support - EdTech Mobile App
Удаленная работа
Полная занятость
Посменная работа
We’re Hiring: Customer Care Representative (Remote)
Cooperation type: Freelance
StellarTech is the #1 Microlearning company creating educational mobile apps, and we’re looking for a junior / entry-level teammate — no previous work experience required. If you’re excited about helping people and you use AI tools daily, this could be a great start.
What you’ll do
- Manage web & app user requests in Zendesk
- Troubleshoot issues and escalate complex cases to our Tech Support team
- Tag requests to support analytics and reporting
- Keep response times within our SLA
- Process PayPal/Stripe disputes
What we’re looking for
- English: Upper-Intermediate (B2) or higher
- Genuine interest in support & problem-solving
- Daily experience using AI tools (ChatGPT, automation tools, etc.)
- Excellent communication: polite, clear, customer-friendly tone
- Ability to structure your thoughts and write messages logically and respectfully
What we offer
- 2-week training for candidates who successfully pass the recruitment process
- After successful completion of the 2-week training, we will make an offer
Shifts: 24/7 operation; available shift options (Kyiv time): 16:00–00:00 and 00:00–08:00
Interested? Send us your CV + a short note about your English level and which AI tools you use daily.
Alla Aleksandrovska
StellarTech Проверенная
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