Junior Customer Support Manager (remote)

Growity Tech is a modern IT company creating innovative products for millions of users in the United States, Canada, Europe, and the Near East. We create innovative educational apps that empower people to expand their knowledge and skills worldwide. With a diverse portfolio of educational products, we inspire lifelong learning and skill development. As we continue to expand our offerings, we are looking for a talent to join our dynamic team.

What You’ll Do:

• Respond to user tickets and inquiries through Zendesk, ensuring timely and empathetic support.

• Handle disputes and chargebacks on various payment platforms, maintaining a balanced approach between user satisfaction and company policies.

• Monitor and respond to user reviews on Trustpilot, reinforcing our commitment to transparency and quality.

• Quickly identify and report bugs or product malfunctions to the development team for resolution.

• Collect and structure user feedback and deliver it to the Product Manager to help shape future product improvements.

What We’re Looking For:

• Degree in Linguistics, Philology, or a related field.

• English proficiency at B2 level or higher is a must. Confident spoken English is essential for user calls.

• Spanish or German language skills will be considered a strong plus.

• High attention to detail and accuracy in communication.
  Ability to stay focused and productive when performing routine or repetitive tasks.

Perks & Benefits:

• Competitive salary with annual performance review.

• Startup culture with a flat organizational structure and open, collaborative environment.

• Fully remote work setup with fixed working hours: Monday to Friday, 16:00-24:00 (Kyiv time).
  Ongoing professional development through online courses, a corporate library, and internal knowledge-sharing sessions.

• Supportive and engaging work atmosphere with team-building events and internal celebrations.