Head of Call Centre (Igaming)

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.

We are a regular participant in international events in Europe, USA and Asia, and our brands are respected and popular among customers.

Our team includes managers with successful cases, experience in opening projects from scratch, launching new geos. We successfully scale up, conclude difficult agreements, attend local and international conferences and continue to actively grow in the future!

In connection with the expansion, we invite to our team a Head of Call Center (Int), who will have complete freedom in making decisions and implementing his ideas!

Main duties:

• Management and control of the work of the Contact Center
• Formation of sales plans and control of their implementation
• Ensuring uninterrupted operation of the CC
• Formation, maintenance and motivation of the team
• Load planning and forecasting
• Forming reports based on work results
• Analysis of problem areas, preventive solution of problematic issues
• Communication with contractors, cost control

We expect:

• Experience in managing a Contact Center of 50 employees (the key is managing those leads, a developed organizational structure (not only operators/managers)
• Experience building a shopping center from scratch
• Experience in a managerial position from 3 years
• Knowledge of the technical part of the work of Contact Centers (telephony — numbers/lines) is desirable
• Experience with CRM system
• Experience with Vicidial (telephony) would be an advantage
• Advanced spoken English (C1)
• Knowledge of Russian, Ukrainian language
• Experience with Brazil/Mexico/Europe markets
• Experience in gambling and betting

What we offer:

• Competitive salary and individual incentives for contribution to the result;
• Flexible work schedule remotely;
• Paid sick and vacation days;
• Cool creative gifts for holidays and important events;
• Necessary equipment for work as needed;
• The opportunity to participate in the company’s internal events: open negotiations, product meetings and trainings on the development of soft skills;
• Lack of micromanagement, hierarchy and quick decision-making;
• Attending top conferences around the world.

We provide capabilities and resources, support and state-of-the-art speed! From you — experience, desire to work and a resume, which we will review as quickly as possible and contact you in the near future