Адміністратор IT систем

Hello, and thank you for your interest in the position! 

Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, USA, which was established in 2015.  Our areas of expertise are talent solutions for healthcare, IT, telecommunications, transportation, architecture, HR management, and other fields. Our company operates and does business with clients based on transparency, mutual respect, and open communication.

At the moment, we are looking for a dedicated IT Support Specialist with a strong understanding of Bitrix24 to join our remote team. This role is focused primarily on IT support, though it involves some familiarity with development concepts and technologies to support our team’s tools and platforms. Candidates who enjoy managing IT systems and working collaboratively across technical teams will thrive in this position.

What do we offer:

• Competitive salary paid bi-weekly in USD.

• Work in an experienced team under the supervision of a manager.

• Ability to work remotely during afternoon hours.

• 7 days of paid annual vacation after one year of employment.

• Bonus system as a way for employees to express appreciation to each other.

• Self-development courses powered by popular platforms.

• We provide our employees with IP phones as instruments to connect to US customers and all the necessary software (CRM, virtual fax machine, SMS service, VPN).

• Open-minded management, who are easy to contact.

• Equal opportunities for people of any age, gender, or nationality.

• Opportunity to learn such skills as adaptability, conflict resolution, prioritization & time management, work ethic, professional email communication, report preparation, etc.

Essential Skills:

• Python proficiency for scripting and basic automation.

• Linux and Windows system administration.

• Virtual machine management (e.g., Hyper-V, Proxmox).

• VPN setup and maintenance.

• SQL basics for database queries and troubleshooting.

• English and Russian proficiency (at Upper-Intermediate level)

Preferred Skills :

• Experience with NGINX configuration and management

• Containerization (Docker)

• Knowledge of PowerBI

• Experience with Synology, Proxmox, and Bitrix platforms

• Google Workspace administration

Key Responsibilities:

• Assess and assign tickets to the appropriate teams.

• Ensure prompt acknowledgment and action on support requests.

• Resolve common technical problems within 24 hours, including password resets, restarts, and basic system permissions.

• Identify and escalate complex issues to Level 2 support for advanced resolution.

• Work closely with Level 2 support teams to ensure timely and effective problem-solving.

• Maintain detailed logs of resolved tickets and escalation details for seamless team collaboration.

What is the work schedule:

Mon-Fri, 9:00 am — 5:00 pm (flexible start time as early as 8:00 AM) according to New York time.

Apply by sending your resume in English to our email  Відправити резюме , together with a cover letter and your salary expectations.

Looking forward to hearing from you!