IT Support Specialist (hard/software)
В офисе/на месте
Полная занятость
Неполная занятость
Офис с бесперебойным интернетом
Description:
IT Services and Engineering Solutions company with operations throughout the EMEA region as well as the USA, is looking for problem solving IT Support Specialist/System Administrator specialist to handle with multiple stakeholders in the Ukrainian office.
This position presents a unique opportunity to gain international experience and advance your technical expertise by working with innovative technologies in a dynamic, global setting.
Requirements:
- Language skills: Upper Intermediate- Advanced English, other languages are a plus
- 1-2+ years of experience in a similar role (Support L2)
- Strong problem solving/analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well organized
- Beying a Team player and supportive personality
- Experience in regulated IT environments is a plus (e.g. GxP)
Key Responsibilities:
- Handle complex customer inquiries and issues, ensuring timely and effective resolution;
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products;
- Use strong problem-solving abilities to address and troubleshoot client concerns;
- Ensure clear, professional communication with stakeholders (over 300 customers and users);
- Manage multiple tasks and priorities simultaneously, handling various stakeholders efficiently;
- Work closely with the support team and other departments, demonstrating a supportive and team-oriented attitude.
Working Conditions:
- Broad range of activities, tasks, and projects;
- Flexible working conditions (for part-time position minimum 20 hours per week required);
- Vouchers (B-day voucher, wedding, and new born surprise);
- Fishing for Friends program – our referral.
Steps of employment:
- Prescreen interview with a recruiter (remote)
- Interview with head of HR (remote)
- Interview with a Service Delivery Manager (remote)
- Interview with Client representative (on-site)
P.S. All candidates must provide a Criminal record not older than 3 months
Anna Zamkovskaya
