Specialist of the department of technical support of customers
40 000 — 100 000 ₴
В офісі/на місці
Повна зайнятість
Офіс з генератором
Бонуси / премії
Офіс в центрі
Офіс з безперебійним інтернетом
Безкоштовне навчання
Responsibilities:
- Customer Assistance: Provide technical support to customers via phone, email, and chat. Review and resolve issues related to the company's products or services.
- Troubleshooting: Diagnose and resolve technical problems, offer solutions to customers, and ensure high levels of customer satisfaction.
- Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Feedback Management: Collect and relay customer feedback to relevant departments for ongoing product and service improvement.
- Issue Escalation: Escalate complex technical issues to higher-level support as needed.
- Training Participation: Participate in training sessions to stay updated on new technologies and support processes.
Requirements:
- Communication Skills: Excellent verbal and written communication skills.
- Problem Solving: Strong analytical and problem-solving abilities.
- Experience: Prior experience in technical support or a related field is preferred but not required.
- Adaptability: Ability to quickly learn and adapt to new technologies and procedures.
- Teamwork: Ability to work effectively with other team members and departments.
Working Hours:
- Schedule: Monday to Friday, from 10:00 AM to 7:00 PM.
Salary:
- Range: $1000 per month + performance-based bonuses (payments in currency).
This role is ideal for individuals passionate about technology and customer service, offering a chance to contribute to a high-performing support team within a growing company. If you are ready to make a difference and advance your career, we invite you to apply!
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