Junior Technical Support Specialist (L1)

Requirements: 

• 1+ year of experience customer service in a help desk, service desk, technical support;  
• Upper-Intermediate level of Spoken and written English is a must;  
• Responsibility, initiative, self-organization, strive to learn; 
• Experience providing remote support for client, server, and web-based applications;  
• Excellent written and verbal communication skills;  
• Ability to manage multiple tasks simultaneously while maintaining strict attention to details;  
• Flexibility to occasional shifts, including night ones.  

As a plus: 

• Experience with CRM;  
• Experience on a similar position preferably in Fintech direction; 
• Excellent problem investigation and solving skills;  
• Diploma, certificates, or other IT designations.  

Responsibilities: 

• Daily supporting internal customers all over the world, handling complaints;  
• Assisting clients during integration with our systems; 
• Providing appropriate solutions and alternatives within the time limits;  
• Providing prompt and accurate feedback to customers;  
• Collaborating with other teams to drive continuous improvement of internal and external processes;  
• Stay current with system information, changes, and updates.  

What we offer: 

• Possibility to work full-time remotely; 
• Medical insurance, English classes; 
• Opportunities for professional development and personal growth; 
• Competitive salary, reasonable and fair working conditions, flexible schedule; 
• Team of strong IT professionals working in a vibrant product environment; 
• Centrally located office near metro station with a great view. 

                                           Join us! And be a part of the change with SpaceWhale