Customer Support Manager
At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork.
We're driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
We're on the lookout for a dynamic Customer Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
What We’re Looking For:
- 6+ months of experience as a Customer Support Manager in gambling, crypto, or e-commerce;
- High level of English (B2-C1) to chat and occasionally speak with customers, knowledge of French or German would be an advantage;
- Problem-solving skills to quickly address customer requests;
- Strong communication skills and empathy for providing top-notch support;
- Team player who can collaborate effectively with other departments;
- Experience with gambling or customers in Tier 1 markets (Canada, Australia, Germany, Austria) is a significant plus.
What You’ll Be Doing:
- Helping customers mainly through chat and email;
- Analyzing and solving customer issues, including technical, payment, and product-related problems;
- Escalating complex cases to the right departments or management for quick fixes;
- Making a positive impact with excellent service and interaction;
- Bringing fresh ideas and feedback to improve our processes and customer experience.
Why You'll Love Working With Us:
- Work from anywhere (yes, we’re all about remote work);
- Working shifts from 19:00 to 07:00, on a 2 days on, 2 days off basis;
- Competitive salary in USD;
- Top-notch equipment provided for your job;
- No micromanagement – we trust you to do your best;
- Opportunities for fast-tracked career growth;
- Be part of one of the most exciting industries out there!
If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!
Mariia
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