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Customer Support Specialist (Night Shift)

CMK Software Development Company
16 годин тому
05 листопада 2024
Київ
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Повна зайнятість

We are hiring a full-time Customer Support Specialist to join our team for night shifts!

Requirements:

  • High level of English, B2 minimum.
  • 1+ years of experience in customer support, strong knowledge of various software.
  • Practical experience with live chat support.
  • High attention to detail, analytical mindset, and logical thinking.
  • Basic computer literacy and understanding of applications.
  • Technical background.
  • Familiarity with the software development process is a plus.

Responsibilities:

  • Assisting customers with technical support inquiries.
  • Collaborating with other Customer Support team members.
  • Advocating for customer perspectives within the company.
  • Analyzing issues and coordinating with other departments to enhance products.
  • Troubleshooting software issues and delivering solutions.

What We Offer:

  • Full-time, remote position (night shift, 5/2 schedule).
  • Comprehensive medical insurance and wellness programs.
  • Paid sick leave.
  • 24 days of fully paid vacation.

HR

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