Удаленная работа
Customer Service Manager
32 000 — 64 000 ₴
Удаленная работа
Полная занятость
Неполная занятость
Проектная работа
Бонусы / премии
Регулярный пересмотр зарплат
Дополнительные выходные
What we offer
- Full time, flexible schedule
- $5/hr, $1 increase every three months
- Unlimited vacation days, 12 vacation days per year are paid
Required skills
- Advanced English
- Customer Service experience 6+ months
Would be a plus, but not required
- Intercom experience (or another Help Desk like Zendesk)
- Support Quality Assurance (emails, calls, tickets)
What you will do
- Create and update SOPs for the Support Team
- Analyze conversations clients have with our Support Team and provide feedback with improvement suggestions
What to expect
- 100% English speaking environment
- International team driven by the mission to automate customer service and make a positive impact on eCommerce
How to apply
- To apply, you should fill out a Google Form with a test task (takes up to 1h). Press "Apply" and you will be redirected to the form.
- Please only apply if your English is advanced and you currently live in Ukraine
Ілля
