Customer Support Agent for Portuguese Market

What to expect of your role:

We are looking for a Customer Support Agent, preferably with experience in the iGaming industry, who can promptly reply to customer queries via email, chats, and phone calls.

You will be expected to:

1. Be the main point of contact for customers actively using the product;
2. Gain a thorough knowledge of the product to be able to effectively answer customer queries;
3. Communicate effectively with other team members to seek answers and information where required;
4. Refer support inquiries to the appropriate department where required;
5. Answer customer inquiries professionally and on time;
6. Liaise with customers via email, chat, and phone;

(Full training will be provided)

What you need to succeed in this role:

1. Good communication skills and empathy;
2. Persuasion skills;
3. Active listening skills;
4. Patience and self-control;
5. Good time management skills;
6. Quick thinking;
7. Product knowledge (experience in the iGaming industry is preferable);
8. Affinity with Technology;
9. Proficiency in Portuguese;
10. English language skills.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals!

Reasons to join us:

1. Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
2. We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
3. We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
4. You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
5. Our Educational Allowances allow you to expand your knowledge and experience, not only in your work but also in other areas;
6. You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
7. At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
8. Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
9. With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Ready to join us? Apply for this position!What’s next?

Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like:

1. HR Interview with the Recruiter;
2. Final interview with the team;
3. Final decision.

Our recruitment team is very willing to help out, so contact us with any questions you may have!