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Customer Support (Night shift, US market)
Віддалена робота
Повна зайнятість
With more than 6 years of logistics experience and transportation, UGN Logistics is the leading choice for fast, efficient, and reliable transportation solutions throughout the USA.
Since 2017, the company has been continuously growing over 50% annually. With a streamlined workflow and 24/7 support, all issues are resolved promptly and efficiently. UGN Logistics is capable of delivering freight of any complexity to 48 states.
We are looking for a Customer Support representative to cope with struggles in the transportation sphere.
Responsibilities:
- Handling customer and driver inquiries;
- Resolving issues and complaints;
- Providing shipment updates;
- Managing customer accounts;
- Maintaining customer relationships;
- Control of accompanying documentation;
- Communicate with drivers, carriers, customers, brokers professionally;
- Be aware how to handle late loads and truck breakdowns;
- Know how the ELD mandate works;
- Daily monitoring and analysis of outgoing and incoming communication (e-mail, chat, phone calls).
Requirements:
- Experience in the USA market - 1 year;
- At least Upper-Intermediate level of English is required;
- PC proficient (Google Workspace preferred);
- Communication, self-organization, and leadership skills;
- Ability to work in a stressful/fast-paced environment;
- Ability to work in a team environment, and be a team player;
- Ability to learn quickly.
We offer:
- Attractive salary based on execution / experience / skills;
- Remote work;
- Night shift Mon-Sat, 4 pm - 12 am (US time);
- Working in an encouraging environment with supportive and collaborative team members;
- Excellent opportunity to grow.
Interested applicants are invited to submit a CV in English to
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. Thank you for your application!
Nataliia K
UGN Logistics Перевірена
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