Sales Administrator

The Sales Admin will play a critical role in supporting the sales team with pre-sales activities, managing leads and opportunities, and ensuring smooth communication with customers throughout the sales process. This role requires a detail-oriented individual with excellent organizational and communication skills to assist in coordinating various administrative tasks and supporting customer interactions.

Key Responsibilities:

• Lead & Opportunity Management:
• Manage and update CRM systems with lead and opportunity data.
• Monitor and track the progress of leads through the sales pipeline.
• Ensure timely follow-up on new leads and opportunities.
• Collaborate with sales representatives to ensure accurate forecasting and pipeline visibility.

Pre-Sales Support:

• Assist the sales team in preparing proposals, presentations, and other sales collateral.
• Schedule and coordinate meetings, demos, and presentations between sales team members and prospects.
• Help in gathering and organizing pre-sales requirements and customer data.
• Coordinate with internal teams (such as technical, marketing, and finance) to ensure necessary information is available for proposals and presentations.

Customer Communication:

• Serve as a point of contact for customer inquiries related to pre-sales activities and ongoing opportunities.
• Maintain regular communication with customers regarding updates, follow-ups, and next steps.
• Ensure customer satisfaction through timely and professional interactions.

Administrative & Reporting Tasks:

• Generate and maintain sales reports, dashboards, and metrics for the sales team.
• Assist in the documentation and organization of sales processes.
• Maintain and update sales materials, templates, and presentations.
• Coordinate and track customer tasks, deliverables, and timelines.

Team Collaboration:

• Support sales team members in organizing and prioritizing tasks to meet deadlines.
• Act as a liaison between sales, marketing, and product teams to ensure alignment on customer needs.
• Assist in event planning and coordination of sales meetings, both internal and customer-facing.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in sales support, sales administration, or a related role.
• Strong proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Strong communication skills (both written and verbal), with an ability to interact professionally with customers and internal teams.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

Will be a plus:

• Experience in cybersecurity or technology-related industries.
• Knowledge of sales processes and the ability to quickly learn new sales software and tools.
• Familiarity with project management tools like Asana, Monday.com, or Trello.