Technical Support Specialist (Aviation domain)
Location Ukraine, Lviv
Department Client Support and Operations
The ideal candidate can take the 20 and figure out the 80, has situational awareness and understands the chain of command as he/she represents others before he/she represents him or herself. The ideal candidate is output-oriented, knows when to yield and when not to yield, has a relentless willingness to raise the bar, hold himself/herself and others accountable, and excels in a diverse international environment across different nationalities, geographies and cultures. Be prepared to be unprepared when you apply!
Required Skills
- Ability to converse with persons at all levels within the aviation industry
- Minimum of two to three years of aviation experience, preferably with a professional qualification, Private Pilot’s License or similar evidenced knowledge gained practically
- Minimum of two to three years’ experience in a technical Service Desk or systems support role
- Competent Office 365 user, including spreadsheets and strong general IT competence
- Outstanding communication skills and working across different cultures
- A strong ability to proactively analyze and problem-solve
- A highly customer-focused mindset
Key Responsibilities
- Manage day-to-day support and activities; Elevate our technical support team to a world class standard maintaining a global mindset and applying a regionalized approach
- Effectively communicate product features and bug reports through our agile toolset
- Troubleshoot using aviation specific technical knowledge to provide software support
- Work with development personnel to investigate and resolve support requests within our applications and online toolsets
- Work collaboratively with stakeholders across multiple business units in an enterprise environment
- In addition to application support, you will be responsible for supporting flight planning, filing and route related requests, working closely with our UA, US and UK based teams
- Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolutions relating to the APG, RocketRoute and Seattle Avionics product suites
- Perform initial assessment and prioritization of reported issues
- Perform other duties as assigned
We Offer
You’re going to enjoy working with us because of:
— Interesting and challenging Aviation domain
— Work with great and friendly international Team of professionals
— Decent remuneration
— Cosy shared co-working space with coffee, cookies and lunches
— Assistance in learning opportunities
— Time off throughout the year (paid and unpaid)
— Support and arranging well-being programs
Join the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.
