Віддалена робота
Web Hosting Technical Support
30 000 — 40 000 ₴
Віддалена робота
В офісі/на місці
Повна зайнятість
Офіс з генератором
Офіс з безперебійним інтернетом
Офіс в центрі
Job Description and Responsibilities:
We are looking for a English Speaking Technical Support L2 who is proficient in administrating Linux & Windows operating systems, and is willing to develop his career in the technical field.
Requirements:
- Experience in troubleshooting of the Linux and the Windows Problems view in an Enterprise environment;
- At least one year of experience with Linux operating systems including RedHat and CentOS distributions
- Networking understanding: TCP \ IP, DNS, Routing;
- Proficient/Fluent in English
- Being familiar with Domain Registration, Hosting Services, and Mail operations;
- Solid troubleshooting skills
- Being familiar with content management systems (such as WordPress);
- Network and server performance monitoring and analysis.
Would be an advantage:
- Experience with WHM / cPanel, Plesk;
- Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go;
- Having customer support experience or technical support experience.
Responsibilities:
Provisioning technical support to the customers around the world, including:
- Anticipate, mitigate, identify, troubleshoot, and solve software problems on systems;
- Administration and support for monitoring, configuration, and logging services (Nagios, InfluxDB, Grafana, Graylog, Prometheus);
- Support other internal departments;
- Responding to customers via Email / Ticket System;
- Providing Support to customers via Live Chat in tough technical cases;
- Installation and configuration of the software per customer's requests or internal needs;
- Keeping the Department documentation up to date.
We offer:
- Competitive salary level;
- Opportunity to practice English and communication skills through interaction with clients from all over the world;
- career development opportunity;
- friendly atmosphere;
- office near the city center;
- Remote work possibilities after the trial period is completed.
Learn more about us at www.AIT.com .
AIT HR
AIT, Inc. Перевірена
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