Web Hosting Technical Support

Job Description and Responsibilities:       

We are looking for a English Speaking Technical Support L2 who is proficient in administrating Linux & Windows operating systems, and is willing to develop his career in the technical field. 

Requirements: 

• Experience in troubleshooting of the Linux and the Windows Problems view in an Enterprise environment;
• At least one year of experience with Linux operating systems including RedHat and CentOS distributions 
• Networking understanding: TCP \ IP, DNS, Routing; 
• Proficient/Fluent in English
• Being familiar with Domain Registration, Hosting Services, and Mail operations;
• Solid troubleshooting skills
• Being familiar with content management systems (such as WordPress); 
• Network and server performance monitoring and analysis.

Would be an advantage:  

• Experience with WHM / cPanel, Plesk; 
• Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PowerShell, PHP, Go; 
• Having customer support experience or technical support experience. 

Responsibilities:        

Provisioning technical support to the customers around the world, including:

•  Anticipate, mitigate, identify, troubleshoot, and solve software problems on systems;
• Administration and support for monitoring, configuration, and logging services (Nagios, InfluxDB, Grafana, Graylog, Prometheus);
• Support other internal departments;
• Responding to customers via Email / Ticket System; 
• Providing Support to customers via Live Chat in tough technical cases;
• Installation and configuration of the software per customer's requests or internal needs; 
• Keeping the Department documentation up to date. 

We offer:        

• Competitive salary level; 
• Opportunity to practice English and communication skills through interaction with clients from all over the world; 
• career development opportunity; 
• friendly atmosphere; 
• office near the city center; 
• Remote work possibilities after the trial period is completed.

Learn more about us at  www.AIT.com .