Application Support Specialist
1 день тому
14 травня 2024
Львіввул. Gazova Street 36/UKRAINE, 79019, Lviv, Gazova 36/1 st.
В офісі/на місці
Повна зайнятість
Корпоративні заходи
The Application Support Specialist provides high-quality application support to users, ensuring efficient management of all requests or incidents reported by users by offering solutions adapted and customized to their needs.
Requirements:
- Technical skills: Microsoft Office, basic knowledge of databases (MySQL).
- Experience with ticketing systems such as GLPI or JIRA.
- Very good communication skills in English (oral and written); French is a plus.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Additional advantage: Experience in CRM expertise.
Responsibilities:
- Manages IT requests and incidents reported by the Service Desk or N1 support.
- Identifies and proposes efficient solutions for complex and atypical incidents.
- Develops productive and valued relationships with clients, team members, and stakeholders to facilitate activities.
- Monitors the platform to solve all requests and incidents according to SLA.
- Communicates in a positive, professional, and effective manner to resolve user requests.
- Ensures compliance with SLA requirements, deadlines, and role-specific procedures.
- Informs the direct manager of any blockages, resource unavailability, or risks related to deadlines and deliverable quality.
- Other job-specific responsibilities as delegated by the direct manager.
What do we offer:
- Opportunity to work for a worldwide company with offices in 9 countries. At VEO you get the opportunity to develop yourself in an international environment;
- Reward package that includes financial and non-financial benefits;
- You will receive a thorough training that will prepare you to get to know our processes by heart. You can count on permanent coaching and guidance by a leader;
- Involvement in cross-border projects at national and international level;
- A wide range of employment contracts and hybrid work schedules.
anserban@veoworldwide.ro
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