Працювала в 6 компаніях   13 років 11 місяців

Інтернет, IT, Інше, Готелі / Ресторани / Розважальні комплекси

Head of Customer Support

E-Commerce Company

Інтернет

1 рік

10.2023 - 10.2024

Coordinated managers work, set up schedule, interviewed new candidates, training;

Created job card, controlled and monitored stages according to the job card, one-to-one meeting with trainee;

Creation, updating & maintaining a knowledge base (video instruction, collected issues and solutions);

Managed cases, issues and help requests;

Chat analysis, created scripts;

Monitored reports, orders and listings;

Cooperated with production, logistic, developer departments and Etsy online support.

Customer support agent

Daxx

IT

1 рік 10 місяців

02.2021 - 12.2022

Managing cases, issues, requests and enhancements using Freshdesk;

Problem determination, workaround resolution, root cause analysis;

Deployment of service releases, patches and customizations;

Updating & maintaining a knowledge base;

QA- completed testing of InfoPOS V2022 (certain sections);

Installed program upon customer’s request;

Development build and deployment scripts;

Product support and documentation maintenance.

Client manager/ interpreter

LLC Translation Agency "L'agency"

Інше

1 рік 7 місяців

08.2018 - 03.2020

Project managing

  • Negotiated with individuals and legal entities (via phone, visitors, e-mail) regarding translations;
  • Calculation of the translation cost and deadlines;
  • Billing (invoice, cash);
  • Set deadlines (office and freelance interpreters), quality control of the translations, editing;
  • Consulted clients on the certification requirements, certification and submission of documents to embassies and visa centers;
  • Apostilization of documents;
  • Cooperated with notaries on the document's certification

Administrative support to the office

  • Worked with utility service of the business center;
  • Cost control, worked with primary documentation;
  • Provided all necessary supplies to the office;
  • Cooperated with accounting regarding payroll issues;
  • Updated CRM system with new data regarding interpreters and customers;
  • Was in charge to keep upgraded translation database.

Translation

  • Written translations Ukr/Rus- Eng and vice versa (100+ pages per month).
  • Oral translation in notary office.

Client Manager

Cleaning Company "Чиста хата"

Інше

9 місяців

06.2017 - 03.2018

  • 24/7 support;
  • Negotiated with customers regarding orders (date, time and special requests);
  • Dealt with controversial situations;
  • Managed the team of 12 cleaners (schedule, individual approach, support in communication with customers in challenging situations);
  • Logistic;
  • Billing.

Stewardess

Yachting

Готелі / Ресторани / Розважальні комплекси

3 роки 6 місяців

06.2013 - 12.2016

  • Food and beverage service;
  • Set up and service of banquets/welcome zones, creating unique decorations, flower arrangement;
  • Housekeeping- handling and maintaining interior/outside areas, laundry duties (taking care of guest clothes, handling delicate garments, responsible for crew uniform);
  • Inventory (linen, glassware, silverware etc);
  • Provisioning cleaning products, food and beverage for crew, guest wine and liqueurs);
  • Dealing with outside services (deliveries, dry cleaning etc);
  • Ordering guest linen, tableware, toiletries;
  • Managing outside reservations for the guest activities out of yacht (restaurants, spa etc)
  • Villa managing.

Server

Carnival Cruise Lines

Готелі / Ресторани / Розважальні комплекси

4 роки 9 місяців

05.2008 - 02.2013

  • Serving food and beverage (up to 30 guests);
  • Presenting and selling wine;
  • Table set up, preparing restaurant for service;
  • Reservation;
  • Kitchen mise en place;
  • Inventory (linen, tableware, glassware etc);
  • Preparing restaurant for USPH;
  • Organizing and handling Wine&Food pairing, Cooking demo on weekly basis;
  • Serving Chef's Table.

Ключова інформація

13+ years of experience in social services and hospitality industry. Highly organized and multitasking Client Manager in providing seamless support to customers as well as performing administrative functions in the office. Completes translations, cooperates with notary regarding the translation certification. Manages the team of freelance interpreters. Has experience of the remote position of Client Manager providing 24/7 support to the customers and coworkers. Had worked as Stewardess on private and charter yachts. Managed interior while acting Chief Stewardess, collaborated with shore services regarding yacht needs. Fluent English, 7+ years experience of work in international teams (USA, France, Italy).I believe that my skills, abilities, and positive work ethic would make me an asset to your team.

Навчалась в 1 закладі

Kyiv National Linguistic University

Spanish/English philology

Kyiv, 2003

Володіє мовами

Англійська

вільно

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

Іспанська

базовий

Італійська

нижче середнього

Курси, тренінги, сертифікати

PYA Hospitality course

2014

STCW95

2010

The training package comprises five separate MCA accredited courses: Personal Survival Techniques, Proficiency in Security Awareness, Fire Prevention and Fire Fighting, Elementary First Aid and Personal Safety and Social Responsibilities. Together they form an essential programme of pre-sea training conveying important information for the safety of crew.

Crisis management

2009

Crowd management

2008

Додаткова інформація

Social activity

  • I am keen to learn , like meeting new people and using my chosen career to broaden my horizons.
  • Job security, a fair salary and a productive working environment.
  • Having travelled all my life I am very understanding of others religions and cultures. Therefore adjusting to new situations has never been a problem for me.

Hobbies and interests

  • History;
  • Learning Italian;
  • Reading;
  • Traveling and visiting new places;
  • Embroidery;
  • Cinema.

Tetyana

Head of Customer Support

Київ

50 000 грн.

43 роки

Активно шукає роботу

повна зайнятість, проектна робота

Характер роботи: віддалена робота, гібридна, в офісі/на місці

Оновлено 6 днів тому