Працювала в 5 компаніях   7 років 2 місяці

IT, Телекомунікації / Зв'язок

Project Manager

Назву компанії приховано

IT

3 роки 3 місяці

03.2021 - до теперішнього часу

- B2B communication

- KPI analysis, action plan creation and implementation

- content management and creation

- video editing and production

Customer Support Project Manager

Назву компанії приховано

Телекомунікації / Зв'язок

1 рік 9 місяців

05.2019 - 02.2021

- B2B, B2C communication

- KPI reporting and CS-related data analysis

- Quality control

- Customer experience and quality metrics improvement

- Business process improvement and development

- Project documentation development

- Ensuring adherence to company policies and standards

- Close cooperation with other departments

- Managing and supporting the customer support project team

- Training materials development

- Gamification and bonus system development

Revenue manager

Назву компанії приховано

IT

3 місяці

10.2018 - 01.2019

- close cooperation with support, marketing & dev teams

- data & statistics analyzing

- funds-related support of partners

- increase of the company income

- assuring the compliance with revenue-based policies

- direct partaking in promo development

- assuring costs optimization & sales sustainability for partners, developing strong bond with them and assuring a smooth funds-flow as a result

Head of Customer Support

Назву компанії приховано

IT

1 рік 5 місяців

05.2017 - 10.2018

- managing & motivating support team members

- coaching of new support team members

- improving skills of current team members

- user support (B2B & B2C)

- content management

- development & support of job-related documentation

- development, optimization of work procedures & support standarts

- improvement of support services

- assuring the compliance with company policies

- close cooperation with other teams (dev, marketing)

- tracking & defining current needs of users

- participation in successful implementation of features & improvements as per needs

- direct partaking in the company revenue & sales increase

- statistics analyzing & reports compiling

- establishing strong bonds with business partners - tracking & solving issues of users

- direct participation in interviews of potential team members

Customer support specialist

Назву компанії приховано

IT

3 місяці

02.2017 - 05.2017

- user support (B2B & B2C)

- tracking & solving issues of users

- establishing strong bonds with business partners

- content management

Ключова інформація

Key achievements:

  • building a strong CS support team from scratch
  • successful CS projects launch
  • contractual KPIs met within first 3 months after go-live on a complex project
  • business processes improvement to improve stagnating KPIs, in some cases in 10%

Навчалась в 1 закладі

НУБіП

Педагогічний\Філологія

Киев, 2014

Володіє мовами

Англійська

поглиблений

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Анонімний пошукач

Quality Control / Project Manager / Head of Customer Support

Київ

31 рік

повна зайнятість, неповна зайнятість

Характер роботи: віддалена робота

Оновлено 1 місяць тому