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CUSTOMER SUPPORT SPECIALIST

OUTLOU:D
1 месяц назад
08 октября 2024
Киев
Удаленная работа
Полная занятость

Job Description

We are looking for a talented and passionate Community Manager to join our team and support our beloved users!.

Responsibilities

  • Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.

  • Delivering service to players that is good enough and fast enough to meet all the studio targets.

  • Trendwatching of Social media tools, applications, channels and inform the development team on potential opportunities;

  • Staying up to date with all current game features.

Requirements

  • 0.5+ year experience as customer support, community manager, smm or similar

  • Discipline and flexibility

  • Ability to balance workload to maintain all communication sources Discord, Helpshift, Email

  • Passion for games

  • Appreciation and understanding of teamwork

  • Advanced English

Will be a plus

  • Commercial experience running international communities

  • Knowledge of Photoshop, Video Editors or similar tools

HR Харитоненко Христина

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