Пошук роботи на robota.uaukraine

Technical Support Specialist

34 000 — 40 000 ₴   Від досвіду.
BT9 Ukraine
2 тижні тому
01 грудня 2024
КиївДнепровская набережная 25aр-н. Дарницькийметро Осокорки
В офісі/на місці
Повна зайнятість
Офіс з генератором
Офіс з безперебійним інтернетом
Оплата проїзду
Офіс біля метро

Office work

Job description technical support specialist 

International B2B Hi-Tech company is looking for a Technical Support Specialist for the Ukrainian office in Kyiv. Commercial website with more information: https://www.xsense.co

Required skills: 

  • English level: Upper-Intermediate and higher (part of the interview will be conducted in English), knowledge of additional languages is better, 

  • Proactivity, 

  • Responsibility for own work and work of colleagues, 

  • Flexible thinking, 

  • Ability to find solutions on your own, 

  • Communication skills. 

Requirements: 

  • Experience in Technical or customer support in Hi-Tech or IT industries, at least, 6 months, 

  • Knowledge of the Office 365 apps and knowing how to use them (Word, Excel, PowerPoint, Teams, Outlook, SharePoint, OneDrive), 

  • Experience working with Helpdesk systems and ticket processing, 

  • Ability to multitask and prioritize the tasks. 

Responsibilities: 

  • Provide professional service of customers in a timely manner, 

  • Effectively resolve customer requests in the Helpdesk system and chat, 

  • Provide periodic reports of completed work, 

  • Cooperate with other departments to bring attention to customer’s issues and their solutions, 

  • Have high level of knowledge of the system’s functional and company’s products, 

  • Assist customers in using the system, recommend useful features for them when needed, 

  • Ability to conduct business correspondence, 

  • Complete assigned individual tasks according to the schedule, 

  • Maintain principles of information security about customers and their activities, 

  • Suggest and propose improvements for process. 

We offer: 

  • Official employment according to the Labor Laws of Ukraine from day 1, 

  • Regular on-time salary payouts 2 times per month, 

  • Yearly vacation according to the Labor Laws of Ukraine, 

  • Paid sick leaves, 

  • Work in an office equipped with sustainable internet and electricity during workday, which is situated near Osokorky metro station; 

  • Career advancement after 1 year of employment. 

Марина

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