Technical Support Specialist
Office work
Job description technical support specialist
International B2B Hi-Tech company is looking for a Technical Support Specialist for the Ukrainian office in Kyiv. Commercial website with more information: https://www.xsense.co.
Required skills:
English level: Upper-Intermediate and higher (part of the interview will be conducted in English), knowledge of additional languages is better,
Proactivity,
Responsibility for own work and work of colleagues,
Flexible thinking,
Ability to find solutions on your own,
Communication skills.
Requirements:
Experience in Technical or customer support in Hi-Tech or IT industries, at least, 6 months,
Knowledge of the Office 365 apps and knowing how to use them (Word, Excel, PowerPoint, Teams, Outlook, SharePoint, OneDrive),
Experience working with Helpdesk systems and ticket processing,
Ability to multitask and prioritize the tasks.
Responsibilities:
Provide professional service of customers in a timely manner,
Effectively resolve customer requests in the Helpdesk system and chat,
Provide periodic reports of completed work,
Cooperate with other departments to bring attention to customer’s issues and their solutions,
Have high level of knowledge of the system’s functional and company’s products,
Assist customers in using the system, recommend useful features for them when needed,
Ability to conduct business correspondence,
Complete assigned individual tasks according to the schedule,
Maintain principles of information security about customers and their activities,
Suggest and propose improvements for process.
We offer:
Official employment according to the Labor Laws of Ukraine from day 1,
Regular on-time salary payouts 2 times per month,
Yearly vacation according to the Labor Laws of Ukraine,
Paid sick leaves,
Work in an office equipped with sustainable internet and electricity during workday, which is situated near Osokorky metro station;
Career advancement after 1 year of employment.
Марина
