Customer Support Team Lead

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

Responsibilities: 

• Developing a strategy for development and communication with the company's clients.
• Building operational processes in the team (maintaining a CRM system, tasks and reporting).
• Analysis of team work and results (team and individual performance metrics). 
• Work with team reporting (monthly and quarterly).
• Development and implementation of new services and tools in the work. 
• Motivation and development of the team. 
• Quality control of customer service. 

Requirements:

• At least 1 year of team management experience. 
• Analytical skills and experience with analytics services for reporting and dashboards.
• Experience in improving operational processes in a team. 
• Experience in working with clients (customer focus). 
• Leadership skills and ability to motivate a team. 
• Experience with task tracker systems and CRM systems. 
• English at the level of B2 and above.

It will be a plus:

• Experience in integrating AI services into workflows.
• Experience in FinTech/IT/Media.

Company Values: 

• Exceptional expertise - striving to be the best in our field
• Meticulous - delving deeply into the client's business at the client level.
• Flexible - accept change as an integral part of the business
• ROI-oriented - Our primary focus is on affecting income growth and reducing costs, followed by everything else.
• Data-driven - data-driven assumptions and decisions
• Appreciation - feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.

The Benefits: 

• Quality health insurance.
• Remote work and flexible schedule with work-life balance.
• Financial compensation for language courses.
• Corporate events for you and your family.
• Online and offline team building for your team. 
• Vacation leave of 18 work days.
• 5 days paid sick leave. 
• Corporate library, lectures, and webinars on various topics. 
• Opportunity to participate in volunteer and charitable projects and projects to support the military. 
• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects? Send us your resume.

We will contact you soon if we feel you could be a good fit!