IT Support Specialist

About Horizon Capital

Horizon Capital is a leading private equity firm in Emerging Europe, backed by over 40 institutional investors. We have a tenure of over 30 years in the region and manage six funds with assets under management of over $1.6 billion. We are known for our strong team, high integrity and governance, value creation, and track record of successful investments. Our investment strategy focuses on fast-growing, export-oriented companies, with a particular focus on the technology sector, that leverage CEE’s cost-competitive advantage to generate global revenues. We supported great companies like Ajax, Creatio, Genesis, Intellias, Jooble, Liki24, Makeup, Purcari, Rozetka, and others. Horizon Capital Closes its Ukraine Fund IV at $350m, $100m above Target to back visionary entrepreneurs, primarily leading high-growth tech and export-oriented companies.

About the Role

We’re seeking a proactive, tech-savvy problem solver to join our team as an IT Support Specialist. In this role, you’ll provide essential technical support to our on-site employees facing hardware, software, or network challenges, ensuring their workflow remains smooth and uninterrupted. The role will allow you to strengthen your communication skills, attention to detail, and ability to thrive while troubleshooting issues and educating users.

Responsibilities:

• Providing on-site and remote support to employees via phone, email, or chat to resolve hardware, software, and network issues.
• Identifying, analyzing, and resolving employee requests related to computers, mobile devices, printers, systems, software, and network access.
• Recording and tracking employee requests in the ticket system, ensuring timely resolution and follow-up.
• Handling tasks such as password resets, account creation, and permission adjustments using tools like Active Directory or other enterprise systems.
• Escalating complex issues to higher-level support team when necessary and following up to ensure resolution.
• Assisting employees with software installations, updates, and configuration changes to improve productivity and security.
• Offering guidance to employees on properly using systems and tools, as well as self-help resources.
• Set up and configure new workstations, laptops, monitors, and other peripheral devices for on-site employees.
• Regularly check for internal system outages, connectivity issues, or security concerns, address them promptly, or escalate the problem to the appropriate service provider.
• Create internal knowledge base articles and documentation for common employee issues and their resolutions.

Skills and Experience:

• Master or Specialist degree in Information Technology, Computer Science, or related fields.
• 2+ years of experience providing technical support in a corporate or enterprise environment, ideally focused on internal user support.
• Fluent English, both spoken and written.  

Technical Expertise:

• Experience with Microsoft stack:
  1. Windows 10/11.
  2. Windows Server 2012/2016/2019/2022.
  3. Microsoft Exchange Server.
  4. Microsoft Office 365 suite.
  5. Active Directory.
• Experience with Avaya IP Office Phone System or similar.
• Experience maintaining websites.
• Experience in hardware troubleshooting, e.g. PC, enterprise-level MFP and mobile devices.
• Knowledge of Adobe Acrobat suite.
• Understanding of OSI model, networking (TCP/IP stack).
• Familiarity with Cisco and Ubiquiti UniFi equipment.

Why Join 

• Make an impact. Your everyday work will define how some of the highest-profile companies in our region will develop and grow.
• Get things done. We focus on results and have an excellent track record as investors.
• Work with a Top-Tier Team. Join a team where your contributions are not just welcomed but essential. You'll be an integral part of fostering our team spirit and collaborative culture, ensuring that together, we achieve more.
• Grow with us. Become an integral team member with wide opportunities for growth within the meritocratic culture at Horizon Capital.
• Be rewarded. We offer a very competitive financial package and related benefits.

Learn more about our firm: https://horizoncapital.com.ua/

We thank all applicants and advise that only those selected for further consideration will be contacted.

Thank you for your attention and consideration – we look forward to meeting you