IT Support Administrator

Location: On-Site - Lviv, Ukraine  
About Us:

Oxford Biolabs is a pioneering company in the field of proprietary food supplements and cosmetics, addressing hair loss, skin aging, immunity, and overall aging. Founded by experts from the University of Oxford, we have been providing science-backed, naturally-based products since 2009.  Our well-established Lviv team has been integral to our long-term success, operating effectively in both office and remote environments.

Job Description:

We are seeking a technically minded and customer-oriented IT Support Administrator to join our team on a part-time, on-demand basis. In this role, you will be responsible for providing first-line technical support to our employees, troubleshooting IT issues, and assisting with the maintenance of our IT infrastructure. This is an excellent opportunity for a student or someone looking for flexible, on-demand work.

Responsibilities:

• Provide first-line technical support to employees via phone, email, or in-person

• Diagnose and resolve hardware, software, and network issues

• Assist with the setup and configuration of new computers and devices

• Maintain accurate records of IT support requests and resolutions

• Escalate complex issues to senior IT staff as needed

• Other IT-related tasks as assigned

Requirements:

 ?    Strong technical aptitude and problem-solving skills

• Excellent communication and customer service skills

• Familiarity with Windows and macOS operating systems

• Basic knowledge of networking concepts

• Ability to work independently and as part of a team

• Available to work on-site in our Lviv office on an on-demand basis

We offer a competitive compensation package, including:

• Flexible working hours

• Opportunity to work with a leading brand in the nutraceutical and cosmeceutical industry.

• Professional development and growth opportunities.

• Join a stable, long-term team that has thrived since 2009, working effectively across both remote and Lviv-based environments. Many team members have been with us for years, contributing to our collaborative and supportive culture.

We are looking forward to hearing from you!

Disclaimer

Streamlined Selection Process: We utilize TestGorilla  as part of our hiring process. All candidates will be required to complete a series of assessments and upload a series of short video recordings. The results will be shared with you regardless of the outcome. This approach allows us to efficiently evaluate your skills and fit for the role, helping to avoid lengthy interviews and saving time for both you and us. It’s a fair and transparent way to ensure we find the right match without unnecessary delays.

Embrace Freedom with Accountability: Since 2015, we’ve been using DeskTime as our time tracking software. This tool has enabled us to build a global team across multiple locations, simplifying our reporting process and allowing for greater flexibility and autonomy in how you manage your workday. It ensures transparency and efficiency, helping us maintain a productive and cohesive team no matter where you’re based.