Customer support manager
We offer you a job in logistics that successfully withstands all crises. Be confident in the future!
Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.
Responsibilities:
- Control over the shipping process.
- Communication with English-speaking brokers and drivers by phone.
- Timely provision of feedback for the client.
- Taking calls and solving problems in the delivery of goods using creative solutions and patience.
- Processing of emails and prompt resolution of the related issues.
- CRM system control.
- Processing and control of cargo documentation.
Requirements:
- Knowledge of English at the Upper-Intermediate level.
- Analytical flexible thinking.
- Ability to work under stress and effectively multitask.
- Proficient time management skills.
- Track record of consistently attaining performance goals and having personal accountability for own results.
- Demonstrated desire for professional growth and development.
What We Offer:
- Working hours: 15:00 — 01:00 (Monday-Friday).
- Comfortable office environment.
- Comprehensive training through our internal corporate program.
- Supportive and environmentally conscious workplace environment.
During the curfew you will have a hybrid schedule: Start of the working day in the office from 3PM to 9PM, then from 10PM to 1AM — remotely.
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