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Operations Agent (morning shifts)

Zoral
3 недели назад
23 октября 2024
Киев
Удаленная работа
Неполная занятость

About the company:

Zoral produced the world's first, fully automated, STP consumer credit platforms.

We carried out a survey of banking/finance companies in the process of moving to digital products.

We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.

Responsibilities:

Manage large amounts of incoming requests and documents

  • Provide accurate, valid and complete information for AI system by using the right methods/tools
  • Become a product expert and provide documentation updates to our knowledge base
  • Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork
  • Working schedule - 4 working days and 2 days off, morning shifts from 06.00 to 14.00 (UA time)

Requirements

Professional:

  • Intermediate/Upper-Intermediate written and spoken English
  • High typing speed
  • Basic understanding of reporting, escalation and follow up procedures
  • Strong communication & interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively

Personal:

  • Attentive to details
  • Stress resistance
  • Tech-savvy
  • Ability to work independently
  • Enjoy working in a fast-paced environment

Will be a plus:

  • Customer service skills and experience (especially 24x7 or night shifts)
  • Experience with CRM systems (Zendesk, JIRA etc.)

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