Поиск работы на robota.uaukraine

Specialist of the department of technical support of customers

40 000 — 100 000 ₴  
2 недели назад
02 ноября 2024
Киевметро Олимпийская
В офисе/на месте
Полная занятость
Офис с генератором
Бонусы / премии
Офис в центре
Офис с бесперебойным интернетом
Бесплатное обучение

Responsibilities:

  • Customer Assistance: Provide technical support to customers via phone, email, and chat. Review and resolve issues related to the company's products or services.
  • Troubleshooting: Diagnose and resolve technical problems, offer solutions to customers, and ensure high levels of customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
  • Feedback Management: Collect and relay customer feedback to relevant departments for ongoing product and service improvement.
  • Issue Escalation: Escalate complex technical issues to higher-level support as needed.
  • Training Participation: Participate in training sessions to stay updated on new technologies and support processes.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills.
  • Problem Solving: Strong analytical and problem-solving abilities.
  • Experience: Prior experience in technical support or a related field is preferred but not required.
  • Adaptability: Ability to quickly learn and adapt to new technologies and procedures.
  • Teamwork: Ability to work effectively with other team members and departments.

Working Hours:

  • Schedule: Monday to Friday, from 10:00 AM to 7:00 PM.

Salary:

  • Range: $1000 per month + performance-based bonuses (payments in currency).

This role is ideal for individuals passionate about technology and customer service, offering a chance to contribute to a high-performing support team within a growing company. If you are ready to make a difference and advance your career, we invite you to apply!

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