Junior Customer Service Representative

Our client is a global nutrition company that has helped people pursue a healthy, active life. Their nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Their company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives.

They are looking for a Customer Service Representative for their team.

About the role:

As a Customer Service Representative, you will have an opportunity to deliver the highest levels of customer experience in accordance with company standards and targets. You will respond timely and effectively to Clients and Distributors (Members) queries via all channels of communication and ensure proper data maintenance. You will process orders & Back Line activities with associated tracking in accordance with standards. You will be an Ambassador of the company Brand in line with corporate values and EMEA goals to ensure the brand image is maintained.

In this role, you will:

• Deliver the highest levels of the Member experience where customer centricity is the key focus
• Pay attention to activities that support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals)
• Be the first line of response in supporting Member needs, effectively handling all interactions and providing positive outcomes in every instance for the Member
• Adhere to Service/ Business Targets: key to the success of the position.
• Maintain a Member records
• Accurate & timely process orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
• Be an Ambassador for the company Brand in line with corporate values and EMEA goals to ensure the Brand & image are maintained

What the company expects?

• An outgoing and positive attitude
• A strong desire to make a positive contribution to the team, internal customers and Members
• High ability to coach, educate & positively influence Members
• Fast learning with experience in change management
• Self-motivation and great organizational skills
• Outstanding verbal and written communication skills
• Excellent interpersonal skills
• Fluent in Ukrainian (native or C2 level)
• Good command of English (min B1 level)
• PC literacy is essential
• Ability to work independently and as part of a team
• Experience in a customer service role is a big plus.

Сompany offer:

• International environment
• Company laptop
• Attractive salary, bonuses and benefits package including: Private Medical Insurance, entertainment events and many others
• Unlimited access to company products in the kitchen to prepare your favorite shake
• Up to 50% discount to purchase company products
• Personal development opportunities and free access to online training environments such as LinkedIn Learning
• Chance to share your ideas and continuously improve our processes
• Service awards — lunch with your team members
• Opportunity to build up your expertise through coaching, soft skills and training sessions.

If you have the necessary skills and desire to join the team, please send your CV in English.