Віддалена робота
Customer Success Payment Officer
Віддалена робота
Повна зайнятість
We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
Your responsibility:
- Work 12-hour shifts (day and night), with a schedule that you choose yourself
- Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully
- Anti-fraud chat and bank transfers monitoring (decode), processing of each request
- Strict adherence to regulations
- Reporting bugs and problems with payment systems
- Communication with departments to resolve problems
- Sending emails when withdrawal is delayed, checking balances on payment systems
- Communication with payment providers, resolving transaction nuances
- Help in solving problems that users may encounter
Our criteria:
- 1+ years of working experience in this field
- Understanding the role of customer success manager on a project
- Analytical skill set
- Knowledge of fraud cases, i-gaming regulations, gamers behavior
- Fluent English level (C1-C2)
- Knowledge and understanding of the i-gaming sphere and payment systems
Our offer:
- We are global, we don’t stick to office or remote options only
- We trust and value each other and provide unlimited vacation days and sick-leaves
- We encourage growth and cover 50% of learning expenses
- We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else
- We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact
