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Technical Account Manager / API Integration Intern

12 500 — 25 000 ₴  
ExpoPlatform ltd
10 годин тому
09 січня 2025
Київ
Віддалена робота
Гібридна
Повна зайнятість
Корпоративні заходи
Курси іноземної мови
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About Us

ExpoPlatform is a UK-based company revolutionizing the events industry through cutting-edge technology solutions. We help organizations deliver exceptional digital and hybrid events by combining powerful tools with expert support.

We are looking for a Technical Account Manager Intern to join our dynamic team. This internship offers a unique opportunity to gain hands-on experience, build technical and client-facing skills, and prepare for a future full-time role within our company.

Internship Responsibilities:

During the internship, your primary focus will be on learning and development. Key responsibilities include:

  • Training & Learning: Engage with training materials and resources to build a strong foundation of platform knowledge.
  • Shadowing: Observe experienced team members during client interactions, project calls, and training sessions to learn best practices.
  • Team Collaboration: Participate in internal team meetings to gain insights into workflows and project management.
  • Administrative Support: Assist team members with administrative tasks to understand the role’s operational aspects.
  • Skill Development: Complete assignments and projects designed to align your skills with the Technical Account Manager role.

Post-Internship Role Responsibilities:

After successful completion of the internship and upon transitioning to a full-time role, responsibilities will include:

  • Customer Requirements: Elicit, understand, document, and communicate customer business needs.
  • Platform Implementation: Design and implement platform setups that align with customer goals.
  • Customer Education: Educate and guide customers on platform features to optimize their outcomes.
  • Training & Project Management: Provide training for customer teams and manage project timelines.
  • Project Facilitation: Lead weekly project calls to ensure tasks are on track.
  • Value Recommendations: Identify opportunities to enhance customer engagement and derive value from the platform.
  • Customer Success: Take full ownership of customer satisfaction and goal achievement.
  • Event Support: Provide real-time support during live events, including occasional onsite support.
  • Content Contribution: Develop help articles, training materials, and user documentation.

Requirements

  • Education: Recent graduate or final-year student, ideally in a relevant technical or business field.
  • English Proficiency: C1 level or higher.
  • Technical Knowledge: Understanding of:
    • RESTful APIs, Postman, and authentication protocols.
    • JavaScript, JSON, and XML.
    • Web-based interfaces, including HTML, CSS, URLs, and URL parameters.
  • Soft Skills: Strong communication, problem-solving abilities, and a willingness to learn.

Compensation and Benefits

  • Internship Period: During the first six months, you will receive a monthly stipend of $300.
  • Post-Internship Compensation: Upon mutual agreement to continue after the internship, your salary will increase to $600 per month, with opportunities for further increases based on performance.
  • Paid Time Off: You will be entitled to 16 days of paid vacation annually, in addition to 10 recognized bank holidays.
  • Sick Leave: Up to 25 days of paid sick leave will be provided each year.

Working Hours

Your regular working hours will be 8 hours per day, Monday through Friday, from 9:00 AM to 5:00 PM (UK time).

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