- B2B communication

- KPI analysis, action plan creation and implementation

- content management and creation

- video editing and production

- B2B, B2C communication

- KPI reporting and CS-related data analysis

- Quality control

- Customer experience and quality metrics improvement

- Business process improvement and development

- Project documentation development

- Ensuring adherence to company policies and standards

- Close cooperation with other departments

- Managing and supporting the customer support project team

- Training materials development

- Gamification and bonus system development

- close cooperation with support, marketing & dev teams

- data & statistics analyzing

- funds-related support of partners

- increase of the company income

- assuring the compliance with revenue-based policies

- direct partaking in promo development

- assuring costs optimization & sales sustainability for partners, developing strong bond with them and assuring a smooth funds-flow as a result

- managing & motivating support team members

- coaching of new support team members

- improving skills of current team members

- user support (B2B & B2C)

- content management

- development & support of job-related documentation

- development, optimization of work procedures & support standarts

- improvement of support services

- assuring the compliance with company policies

- close cooperation with other teams (dev, marketing)

- tracking & defining current needs of users

- participation in successful implementation of features & improvements as per needs

- direct partaking in the company revenue & sales increase

- statistics analyzing & reports compiling

- establishing strong bonds with business partners - tracking & solving issues of users

- direct participation in interviews of potential team members

- user support (B2B & B2C)

- tracking & solving issues of users

- establishing strong bonds with business partners

- content management