Customer Operations Specialist

Job Description

Procter & Gamble has one of the largest and strongest portfolios of trusted, quality brands, including: Gillette, Pantene, Fairy, Head & Shoulders, Blend-a Med, Oral-B, Pampers, Always, Ariel, Lenor, Vizir. We are the largest consumer goods company with operations in 80 countries, hiring more than 95 000 employees worldwide.
 We add new value to the supply network every single day. We are uniquely positioned to handle the supply chain from end to end – starting with our materials through the touch-point of our brands with shoppers. We are known as the premier.
 Are you ready to take the new challenge?
YOU CAN EXPECT:

• Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning

• Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance

• Continuous mentoring. You will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues

• Corporate and functional training will enable you to succeed and develop from day one

WHY TO APPLY? THE JOB SCOPE:

• Ensure proper order acquisition control (monitoring, contact with customer, problem escalation if needed)

• Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from customer if needed)

• Manage price discrepancies in customer’s orders (investigation, proper communication and resolution with customer, Sales, Billing Accuracy SPOC)

• Effective communication with SO Team and customer regarding order changes, corrections and issue solving

• Emergency order management

• Deal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions)  

• Communicate final order changes and status internally (SO, Planning, CBD-L, etc.) and externally (customers) in aligned timings

• Support P&G drive to be  #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner  

• Follow-up on shipments status with Physical Distribution and customer.

• Claims investigation and resolution coordination (SO, Customer, Sales, DC Claim Coordinator, etc.)

• Contribute in reaching CSO KPI’s targets (proper analysis, root causing, action plan proposal if needed)

• Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers)

• Support AR Team in terms of closing open items (pending invoices, deductions etc.) through cooperation with customers and Sales

WE OFFER:

• A challenging job in a dynamic and multinational organization

• Meaningful responsibility as of day one

• Competitive salary

• Regular salary increases - all in line with your results and performance

• Benefits package: medical, travel & life insurance, lunch subsidy, additional vacation days

• Flexible work arrangements

• And many-many more

Job Qualifications

THE ROLE REQUIRES:

• Your English and Ukraini to be proficient (written and spoken)

• Intermediate level skills in Microsoft Office Suite

• Analytical skills: able to handle and draw conclusions from complex data

• Good communication skills

• Ability to recognize the most important issues, and address them immediately, prioritize according to business need

• Overcoming  obstacles by  taking/proposing proper actions, involving other to overcome barriers

• Ability to work independently, without supervision

• Relevant experience would be an advantage