Call centre operator, customer service specialist (Portuguese & Spanish)
FAVBET — Entertainment Tech company, created in 1999. We develop services for betting and games. We sponsor sports and support its development.
Over 24 years our mission is to create a service that makes watching sports events spectacular, and the impression of the game — unforgettable.
FAVBET supports professional athletes and amateurs, sponsors teams in the Premier Leagues and regional championships. We are involved in developing betting and gaming culture. We also invest in the fight against gambling addiction, help players cope with crisis situations, and monitor age restrictions for players.
We are looking for a Customer Support Manager who will be the liaison between our company and our clients. You will closely interact with Portuguese-speaking customers (online chats and calls), handling incoming requests and addressing any concerns they may have.
Requirements:
- Fluent English and Upper-Intermediate or Advanced Portuguese and Spanish;
- You are positive, attentive and easy-going person;
- Disciplined, punctual, diligent and responsible mindset;
- You are a fast learner with ability to manage multiple responsibilities;
- No matter what experience you have — we will teach you everything.
Responsibilities:
- Receive incoming chats/calls from customers and advise on the site and our products (we will teach you all the details in 2 weeks);
- Ensure a friendly atmosphere in communication with customers;
- Communicate with customers in a customer-centric manner to resolve issues and provide the best possible customer experience;
- Internal documents translation.
We offer :
- Shift schedule — 12 hours, 2/2, but we are always ready to be flexible and consider your needs.
- Personal mentor who will help you while you are studying;
- Remote work or the opportunity to work offline: we offer our own modern loft-style office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
- Paid introductory training;
- 24 days of paid vacation and 10 paid sick leaves — we value your rest and recreation;
- Medical insurance or gym membership at the company’s expense;
- A young and ambitious team that will help you to succeed.
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