IT Manager (Менеджер ІТ-відділу)

Job Title: IT Mamager

Location: Kyiv, Ukraine

Salary and conditions: Salary will be defined based on incumbent's experience and competences in accordance with the TGH's salary scale and terms and conditions.

TGH background

'Actor in a sustainable and shared solidarity'

Established in 1994, TGH (Triangle Generation Humanitaire) is a French international solidarity organization based in Lyon. The organization implements emergency, humanitarian, rehabilitation and development programs in WASH, Food Security and Livelihoods, Shelter/Rehabilitation, Education and Protection sectors. TGH currently operates in 10 countries in Africa, Asia, Middle East and Europe. 

TGH applies a 'zero tolerance' policy with regard to all misconduct affecting the professional credibility of its employees: TGH staff; partners (local or international) and service providers.

TGH strongly condemns all corporal punishment or physical violence, threats of physical violence, sexual abuse or exploitation, harassment and verbal abuse, as well as all other forms of intimidation. 

Presentation of the mission:

Operational in Ukraine since 2016 from Kramatorsk to support the most vulnerable populations affected by the conflict in the Donbass region, TGH wishes to continue and strengthen its intervention in Ukraine. In view of the current situation, part of the team has been forced to move to Lviv, a city that now hosts the entire humanitarian and diplomatic community, to ensure its safety. It is therefore from Lviv, located on the western border and still spared by the fighting, that TGH intends to propose an action to respond to the most urgent humanitarian needs. 

GENERAL OBJECTIVES: Under the responsibility of the Head of Logistics, S/he will be responsible for ensuring the overall proper functioning and monitoring of the TGH mission in Ukraine in terms of IT, network and telecommunications.

RESPONSIBILITIES:

• Ensure the setup and delivery of IT equipment, installation  the necessary software   to new employees
• Installation of new devices (routers, access points, printers, and other equipment necessary for employees to work)
• Allow for smooth and stable work of IT equipment (laptops, desktops, printers, network equipment, etc.) in  coordination office and field offices, solve hardware and software problems in the shortest terms possible
• Provide IT support to the TGH teams remotely (via telephone, Skype, Whatsapp or Anydesk), make temporary visits to the different bases of TGH for teams for occasional IT support
• Provide purchase of IT and telecommunications equipment in coordination
• Implement and follow the TGH IT politics access rules and use of licensed software, keep all the information up to date passwords for personal PCs (license keys, license expiration, etc.), inform the line manager about the expiration of licenses in advance
• Collaborate with relevant vendors/manufacturers/service providers of equipment maintenance/repair issues
• Ensure good monitoring and keeping the stock of computer equipment in collaboration with accountants

DESIRE:

• Experience in remote technical support of more than 100 users at the same time
• Experience in setting up Active Directory, group policies, knowledge of SMD, PowerShell, writing bat files for workflow automation
• Experience with EXSI, VMWare, Hyper-V virtualisation
• Experience with monitoring systems (Zabbix)

SKILLS AND QUALIFICATIONS 

• experience in building a local computer network from scratch, understanding of the principles of its functioning
• experience in administering active Mikrotik network equipment (routers, POE switches, access points)
• experience in setting up Lenovo laptops, HP, Canon, Kyocera network printers, Synology network storages
• experience with Windows 10/11 and Android operating systems (phones and tablets)
• understanding of the principles of operation/knowledge of the components of the OSI model: TCP/IP, Ethernet, DNS, VPN, DHCP, NAT, etc.
• ability to set up backups and perform effective data recovery
• knowledge of Google Workspace, Microsoft Office 2013-2019, experience in administering Outlook email client
• intermediate or advanced level of Excel skills
• understanding of information security processes according to international standards
• knowledge of languages: English - at least A2 (spoken and for studying technical documentation)
• diploma in Computer Telecommunication Network 
• willingness to travel across Ukraine (to our offices in Kyiv, Dnipro, Vinnytsia, Cherkasy)
• professional experience: at least 2 years of work in a similar position 

CONDITIONS :

• Position based in Kyiv
• Local contract
• Immediate start date
• Knowledge of the humanitarian environment, at least one experience in an NGO

SUPPORTING DOCUMENTS TO BE PROVIDED:

- CV and cover letter addressed to the HR Manager 

- Photocopy of diplomas 

- Reference from two former employers with telephone and email contact  

Closing of applications on 30/11/2024.

SUCCESSFUL CANDIDATES WILL BE INFORMED BY EMAIL