IT Officer

 IT OFFICER

COUNTRY:  Ukraine

REPORTS TO:  Logistics Manager

LOCATION: Kyiv

Please send your CV in English only.

GENERAL MISSION

 The IT Officer under direct line management of the Country Logistics Manager is responsible for the maintenance, proper management, and follow-up and monitoring of the country's IT and telecom equipment, tools and services in compliance with HI's rules and procedures. He/she will also ensure the training of users in order to guarantee the proper use of IT services and equipment. He/she reports to the country Logistics Manager.

MISSIONS / RESPONSIBILITIES

 Mission 1. In Ensuring and/or guaranteeing the general management and monitoring of the country's ICT equipment

1. Checks all purchase requests for office automation, computer and communication equipment.
2. Ensure and facilitate Requestors in outlining details technical specification of ICT equipment in the PSR according to their needs. 
3. Support  Logistics Manager in technical evaluation equipment’s during the selection process and reception of ICT equipment  
4. Contributes to the ICT equipment procurement process (specifications, supplier evaluation, purchase contract, etc.). 
5. Receives all office automation, computer and communication equipment; and integrates new equipment into a tracking table.
6. Secures loan equipment (has loan certificates or loan sheets signed for each loan of equipment) and ensures strict and rigorous follow-up to avoid loss or theft.

 Mission 2. Supervising the securing of equipment and the proper use of IT and communication resources in the country

1.  Ensures that workstations comply with IT standards by Software configuration, setup of new computers/Mobile troubleshoot software issues and set up of printers and scanners.
2. Working on diagnosing internet connectivity issues and timely solving/ troubleshooting to ensure good internet service at work environments for highly effective and smooth communication.
3. Ensures that anti-virus software usage guidelines are followed, that updates are deployed to individual workstations and that anti-virus protection is constantly monitored.
4. Installs and maintain the mission's local networks to standard (router, Wi-Fi AP, NAS server, Internet modem).
5. Responds to daily requests to change email addresses and update user passwords or any other program-specific requests.
6. Is the focal point for telecommunications (mobile phone line and telephone communication with the supplier). Participate in the negotiation and monitoring of contractual conditions.

Mission 3. Ensuring efficient service to users:

1. Ensures daily monitoring of computer equipment performance and troubleshooting. 
2. Ensures installation and minor repairs of hardware, software and peripheral equipment in accordance with design or installation specifications. 
3. Maintains computers, printers/scanners and performs daily/monthly checks to ensure that maintenance tasks have been completed. 
4. Provides users with software support for file sharing, email, etc.  

Mission 4. EQUIPMENT MAGAGEMENT:

1. Regularly updating EMC with every new piece of Equipment in the mission.
2. Ensures Tagging and codification of the equipment with HI codes.
3. Keep EMC update with relevant financial/procurement/user and location information for all equipment’s. 
4. Timely Follow Up with EAST/WEST Hubs Logistics/Facility/supply Managers  to update EMC for  new equipment’s arrival/relocation or donation 
5. Compiling/archiving Equipment Incident (loss, damage, and donation) reports and submission to Country Logistics Manager.
6. Follow up with Field Office to ensure proper archiving of the internal delivery note on team.
7. Ensure signing of Equipment transfer Form on each transfer/return of equipment.

Mission 5. Reporting:

1. Submission of the EMC to Country Logistic Managers by 3rd of every next month.
2. Compile Monthly ICT reports as per the standard Monthly Standards Template. 
3. Summary of damage, loss or donation equipment during the months with respective certificates. 

PROFILE SOUGHT 

Qualification(s):

• Essential secondary education and formal technical training. Certifications in the domain would be an asset.

 Experience:

• More than 1 years’ experience in the IT field;
• Previous experience working in humanitarian programs.
• Preferable - previous experience with HI.

Skills:

• Excellent communication and writing capacities in English;
• Proficient: Microsoft Word, Excel, PowerPoint;
• Knowing how to simplify and prioritise.
• Being capable of helping team members to plan and review the drafted plans.

Personal qualities:

• Excellent communication and written skills in English and diplomacy;
• Ability to follow instructions and to be a member of a team;
• Flexibility;
• Strong attention to details;
• Good organizational skills;
• Practical, dynamic and solution oriented;
• Open to cultural differences.
• Good capacity to withstand pressure and manage stress.

WORKING CONDITIONS:

Contract: Employment contract (according to Ukrainian legislation) Fixed-Term

Type of employment: Full-time

Benefits Package:

• 30 calendar days for annual leaves 
• 12 days of internal wellbeing paid leaves annually (pro-rata)
• Medical Insurance for HI staff and one dependent (tax paid by HI)
• Individual counselling sessions for HI staff
• Relocation package might be granted for the managerial positions and key positions if needed 
• Relevant supportive measures for person with disabilities (if needed)

By submitting the CV application, the applicant gives his/her consent to the processing of his/her personal data (in accordance with the legislation of Ukraine).

EQUAL OPPORTUNITY

HI is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics. 

All interested candidates irrespective of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics are encouraged to apply for the vacancy.

If you have a disability and require any special arrangements to assist you during the interview, please inform us with the necessary details.

Handicap International has clear institutional policies on "Child Protection", "Anti-fraud, Bribery and Corruption", "Disability, Gender and Age" and "Protection of Beneficiaries from Sexual Exploitation, Abuse and Harassment”. It is therefore mandatory for all staff to commit themselves to respect, uphold and promote these policies, and to sign the HI Code and Conduct.