Support Manager
About us
Artificial Core is a developer and publisher of Corepunk.
Corepunk is one of the most anticipated MMO RPG's right now. Our motto - Good enough is not enough.
Headquartered in Amsterdam with locations in Kyiv and Athens, we're collaborating with studios and talent all over the world.
About the job
We are looking for a Support Manager to help organize technical support for players.
Developing MMO games is very challenging. In our view it is as much rewarding. We want to find someone who shares our passion for challenge and excellence to enjoy this path together.
Responsibilities
Support users through incoming chats
Identify the reasons for players' inquiries
Analyze user problems and find solutions
Communicate with other company departments and prepare reports for relevant departments
Ensure all communications align with the company's brand guidelines and values
Monitor and analyze support metrics to measure the effectiveness of support programs and adjust strategies accordingly
Collaborate with the development team to provide feedback on common issues and identify areas for improvement
Requirements
Fluent English speaker with excellent written and verbal communication skills
Prior work experience in the gaming industry is required
Great organizational skills, attention to detail, responsibility, and consideration for others
Optimism, creativity, friendliness, and the ability to work under stress
Will be a plus
Technical knowledge and education are a plus
Proven experience in technical support is a plus
Significant experience as a player in online projects is a plus
Benefits
You'll play a key role in delivering a highly anticipated new IP MMO RPG for millions of players.
Flexible schedule
On site / Hybrid / Remote work
Free dinners on-site
7 hour work day
28 days annual leave (vacation, holidays, sick leave)
Corporate events (additionally 2 days off per year)
Language courses
Corepunk merch gifts
Artificial Core is a developer and publisher of MMORPG Corepunk
от 100 до 250 сотрудников
с 2016 года на рынке
Курсы иностранного языка
Офис возле метро
Корпоративные мероприятия
Гибкий график
