Работал в 3 компаниях   4 года 4 месяца

IT

HEAD OF RETENTION

Gambling (IGaming) NDA

IT

1 год 3 месяца

08.2023 - по настоящее время

• proficiency in data storage architecture, data analysis, and data purification
• developing customer-centric strategies for reducing churn through data-driven planning and ensuring their successful execution
• tracking essential customer-centric metrics to stay informed about
progress toward customer objectives and maintaining
comprehensive account summaries
• examining customer accounts, studying customer behavior, and
constructing predictive models to understand and anticipate the
customer's path
• creating strategies for segmenting customers to enhance their
overall experience
• supervising the work of subordinate staff and provide feedback on
their performance

HEAD OF VIP RETENTION Gambling NDA

Gambling (IGaming) NDA

IT

1 год 6 месяцев

02.2022 - 08.2023

• SOFTSWISS advanced user
• offering proficiency in data storage architecture, data analysis, and
data purification
• maintaining and developing client contacts, through structured
account management and plans
• monitoring individual customer performance

ACCOUNT SHIFT MANAGER Gambling (IGaming)

Gambling NDA

IT

1 год 5 месяцев

08.2020 - 01.2022

RTG advanced user
• converting numerical data and factual information to guide
strategic business choices
• conflict and troubleshooting issues resolution
• maintaining a high level of customer service throughout and
promoting positive interactions with guests

Учился в 1 заведении

Національний університет "Києво-Могилянська академія"

Finance

Київ, 2024

Владеет языками

Английский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Ielts

Русский

свободно

Украинский

родной

Курсы, тренинги, сертификаты

IGaming Academy

Київ, 2023

Online Casino Management

Hryhorii

Head Of Retention Gambling (IGaming)

Киев

3 300 $

22 года

полная занятость

Обновлено 1 месяц назад