Работал в 3 компаниях 4 года 4 месяца
IT
HEAD OF RETENTION
Gambling (IGaming) NDA
IT
1 год 3 месяца
08.2023 - по настоящее время
• proficiency in data storage architecture, data analysis, and data purification
• developing customer-centric strategies for reducing churn through data-driven planning and ensuring their successful execution
• tracking essential customer-centric metrics to stay informed about
progress toward customer objectives and maintaining
comprehensive account summaries
• examining customer accounts, studying customer behavior, and
constructing predictive models to understand and anticipate the
customer's path
• creating strategies for segmenting customers to enhance their
overall experience
• supervising the work of subordinate staff and provide feedback on
their performance
• developing customer-centric strategies for reducing churn through data-driven planning and ensuring their successful execution
• tracking essential customer-centric metrics to stay informed about
progress toward customer objectives and maintaining
comprehensive account summaries
• examining customer accounts, studying customer behavior, and
constructing predictive models to understand and anticipate the
customer's path
• creating strategies for segmenting customers to enhance their
overall experience
• supervising the work of subordinate staff and provide feedback on
their performance
HEAD OF VIP RETENTION Gambling NDA
Gambling (IGaming) NDA
IT
1 год 6 месяцев
02.2022 - 08.2023
• SOFTSWISS advanced user
• offering proficiency in data storage architecture, data analysis, and
data purification
• maintaining and developing client contacts, through structured
account management and plans
• monitoring individual customer performance
• offering proficiency in data storage architecture, data analysis, and
data purification
• maintaining and developing client contacts, through structured
account management and plans
• monitoring individual customer performance
ACCOUNT SHIFT MANAGER Gambling (IGaming)
Gambling NDA
IT
1 год 5 месяцев
08.2020 - 01.2022
RTG advanced user
• converting numerical data and factual information to guide
strategic business choices
• conflict and troubleshooting issues resolution
• maintaining a high level of customer service throughout and
promoting positive interactions with guests
• converting numerical data and factual information to guide
strategic business choices
• conflict and troubleshooting issues resolution
• maintaining a high level of customer service throughout and
promoting positive interactions with guests
Учился в 1 заведении
Національний університет "Києво-Могилянська академія"
Finance
Київ, 2024
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Ielts
Русский
свободно
Украинский
родной
Курсы, тренинги, сертификаты
IGaming Academy
Київ, 2023
Online Casino Management
Hryhorii
Hryhorii
Head Of Retention Gambling (IGaming)
Киев
полная занятость
Обновлено 1 месяц назад