• proficiency in data storage architecture, data analysis, and data purification
• developing customer-centric strategies for reducing churn through data-driven planning and ensuring their successful execution
• tracking essential customer-centric metrics to stay informed about
progress toward customer objectives and maintaining
comprehensive account summaries
• examining customer accounts, studying customer behavior, and
constructing predictive models to understand and anticipate the
customer's path
• creating strategies for segmenting customers to enhance their
overall experience
• supervising the work of subordinate staff and provide feedback on
their performance

• SOFTSWISS advanced user
• offering proficiency in data storage architecture, data analysis, and
data purification
• maintaining and developing client contacts, through structured
account management and plans
• monitoring individual customer performance

RTG advanced user
• converting numerical data and factual information to guide
strategic business choices
• conflict and troubleshooting issues resolution
• maintaining a high level of customer service throughout and
promoting positive interactions with guests