Technical Support
PayAdmit is looking for a Technical Support Manager to join our team!
Essential professional and personal skills:
- Working experience in the same position in Fintech for 1+ years;
- Processing of incoming requests in the mode of chats and mail (b2c/b2b);
- SQL is a plus;
- Logs (grafana, loki, prometheus, opensearch, telegraf);
- Experience with a team term;
- Experience with API services (support, investigate logs, communication with partners);
- Monitoring the work of key clients and internal services;
- Strong knowledge of fiat/crypto transaction flow;
- Experience in JIRA and Confluence service would be a plus;
- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
- English at least Intermediate.
Responsibilities:
- Handling B2C/B2B requests from partners/clients;
- Solving issues with merchants/providers/partners etc.
- Transactional monitoring in the back office;
- Payment solutions set up and tested under the control of transaction manager/team lead;
- Work with additional technical tasks that will arise in the process and may be different;
Working conditions:
- Work schedule 10:00 — 19:00;
- Remote work;
- We provide all the necessary tools for your successful and comfortable work;
- Training at the expense of the company (courses, seminars, new and interesting projects);
- Learning English at the expense of the company;
- Ability to switch between projects and try yourself in different roles.
Анна
PayAdmit
