Technical Success Manager
В офісі/на місці
Повна зайнятість
Медичне страхування
Офіс з бомбосховищем
Офіс в центрі
Регулярний перегляд зарплат
Офіс біля метро
Requirements:
- 2+ years of experience as a Technical Success Manager, Customer support Manager, Sales, Business development or Account manager positions preferably on a dynamic environment;
- Self-motivated and proactive with a high level of autonomy;
- Advanced level of Spoken and written English is a must;
- Responsibility, initiative, self-organization, strive to learn;
- Experience providing remote support for client, server, and web-based applications;
- Ability to maintain a high level of confidentiality;
- Excellent communication skills (both written and verbal).
- Excellent written and verbal communication skills. Stress resistance;
- Ability to manage multiple tasks simultaneously while maintaining strict attention to details;
As a plus:
- Experience with Fintech/Payments/Online Trading business domains;
- Excellent problem investigation and solving skills.
Responsibilities:
- Deliver a high-quality onboarding experience for the new customers;
- Build strong relationships with customers and monitor their experience with a product or service;
- Meet the needs of customers and receive the highest ROI possible for the product;
- Daily supporting internal key customers and partners all over the world, processing the improvement ideas from the clients, handling complaints;
- Act as the intermediary between the customers and our Product, Technical Support and Engineering teams, translating customer’s requirements into technical expertise;
- Focuses on improving or maintaining customer retention and pinpointing selling opportunities to meet long-term customer goals;
- Stay current with system information, changes, and updates.
What we offer:
- Possibility to work full-time remotely;
- Medical insurance, English classes;
- Opportunities for professional development and personal growth;
- Competitive salary, reasonable and fair working conditions, flexible schedule;
- Team of strong IT professionals working in a vibrant product environment;
- Centrally located office near metro station with a great view.
Join us! And be a part of the change with SpaceWhale
Olha
SpaceWhale, LLC Перевірена
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