Middle Robotics Support Engineer IRC223626

GlobalLogic is inviting an experienced Robotics Support Engineer to join our engineering team.

Our client is looking for people who thrive in a fast paced, solutions oriented and creative environments.

The Software Support Engineer is a focal point within the client's software and hardware organization for customer support activities. Specifically, in this role, the individual(s) will provide remote and field support to our customers and operations teams for the installation and configuration of the system supporting robotic hardware. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software and hardware system is running properly in the production warehouse automation environments of our customer.

Requirements:

Required:

• 2+ years of IT infrastructure production support experience
• Linux, Windows exposure
• Understanding mechanical system of the robots
• Intermediate spoken English level
• Schedule 7:00-16:00

Desired:

• Rabbit MQ or Kubernetes/Ansible experience
• SQL/SQL Server

Responsibilities:

• Provide escalation support for short-term problem resolution activities
• Perform validation activities for support tools
• Ownership and resolving situations of the stuck bots, handling cases via validation; bots' cameras issues
• Ownership for new SW versions remote deployment to the production bots 
• Creating documentation of system-level functionality from a support perspective.
• Work under pressure in restoring high-priority systems to operations
• Work early hours: 7:00-16:00

What Do We Offer?

We create an environment where everyone can fully realize their talents, freely share knowledge and experience, and create truly important things. Happy people create revolutionary products. We believe that we are able to change the world for the better - and we, as a company, help our specialists grow and be truly happy!

Various types of cooperation - comfortable office or remote collaboration from home    , opportunities for relocation - all depend on your preferences. We will support you at every stage of these processes and do our best to help you feel comfortable! 

Support of health and sports activities

We care about the physical and mental health of all specialists. Every specialist can choose the most relevant option for themselves:

• Medical Insurance     - our partners provide our consultants with special health insurance packages, which include both doctor's visits and massage courses. Also, our specialists have special conditions for special insurance for loved ones, insurance during travel, and transport insurance.

• Wellbeing Deposit     -     this deposit allows you to buy sports equipment for the home and uniform, go to the gym, etc. It is also possible to visit a psychologist, attend massages and spa treatments, and even subscribe to fitness applications for a mobile phone or online training related to physical and mental health.

Learning and professional growth

You'll collaborate with — and learn from — award-winning designers and engineers through customer projects, hackathons, meetups, and more. Listen to the top speakers or be one of them — it's up to you! Moreover, we have various internal courses, programs, and possibilities to boost your skills.

Create more than just a code. Make an impact beyond the code

In today's world, software engineers create a better future for people and the planet. GlobalLogic's experts are contributing to this world right now in various projects: automotive, media, industrial, and healthcare.

Sustainability and Social Responsibility

We positively impact our communities by supporting education, the environment, and developing women in tech. 

For example, learn more about our     EcoHike     — a special app that makes the world cleaner! Not only our engineers, but tourists, eco-activists, and hiking fans are using it regularly to keep our nature clean and vital.

Technology first

Realize all your ideas within our internal tech clubs and communities. Feel free to find new friends, boost your skills, and grow professionally!