Technical Support Engineer
Product company BETER announces a vacancy for a Technical Support Engineer.
Responsibilities:
- Providing technical support to company employees and clients through Jira Service Desk.
- Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
- Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
- Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
- Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.
Requirements:
- At least one year of experience in technical support.
- Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
- Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
- Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
- Scripting and automation skills (e.g., Python, Bash) are a plus.
- Written English skills sufficient for correspondence. Spoken English is not required.
Soft Skills:
- Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
- Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
- Ability to handle numerous tasks, prioritize them, and meet deadlines.
- Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
- Diligence in working with technical information, accuracy in completing tasks, and preparing reports.
Working Conditions:
- Support is provided continuously, 24/7.
- Work schedule: 12-hour shifts from 7:30 AM\PM to 7:30 PM\AM
- Night shifts can be worked remotely from home, day shifts require working in the office.
- Schedule adjustments are possible by mutual agreement of the team.
- Paid vacation: 10 working days per year.
- Personal Time.
- Paid sick leave.
Ірина Данилюк
BETER Перевірена
