Customer Success Manager
US-based AI ops startup seeks a Customer Success Manager with a big heart, keen attention to detail, and outstanding problem-solving skills. In this role, you will bring every customer request (small or large) to a successful completion and deliver a delightful, brand-affirming experience to every homeowner and service provider.
Our client is the only leading do-it-for-me app for home services and renovations. They are revolutionizing the home management experience with an AI-powered platform, connecting homeowners with top-quality service professionals across 30+ categories. If you're passionate about creating exceptional user experiences and want to be part of a team that's transforming the home services industry, we'd love to hear from you!
Requirements:
6+ months of experience in customer support/ or success, communications-related positions.
Experience working US hours is recommended.
Upper-intermediate English.
Experience working with Slack, Google Docs, exceptional organization and speed.
Ability to handle complex issues, troubleshoot, and provide solutions that align with customers' needs.
Willingness to work with the next schedule: 15:00 - 24:00 Kyiv time.
Responsibilities:
You will work on Gryffindor, our near-automatic, GUI-based customer success platform, and quarterback our maintenance tasks - from inception to payment and 5-star ratings.
You will own a part of our monthly job volume and act as a catalyst to move every job forward to completion.
You will define and maintain service delivery quality and standards through timely interventions. You will show top-class organizational skills as you work with our service provider team.
You will learn from the field and then help create a repeatable playbook that we can efficiently use to scale our customer success (”delightful experience at scale”).
As the advocate of platform happiness, you will be the best example of empathy and thoughtfulness in the company.
What we offer:
Full remote job.
Competitive compensation, based on experience.
Paid vacations and sick-leaves.
One of those rare opportunities where you can truly “leave a dent in the universe”.
Free English classes.
An open, transparent and fun work culture.
Career and professional growth.
Олена
