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IT Service Desk Specialist (fluent German)
Kyiv Consulting LLC is a leading Ukrainian Business Consultancy Company. We are representatives of BDO Germany, a part of German team located in Kyiv.
Our Professionals have an in-depth expertise in Corporate Finance, Digital Consulting, Sales & Marketing Consulting, Graphic Design, Nearshoring Consulting, Strategy & Transformation Consulting, Project Management Consulting.
At present we are glad to announce the new opening for the role of IT Service Desk Specialist (fluent German).
The core task will be:
Provide the 1-level user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Support our users from our head office in Germany.
Responsibilities:
- 1st level support for hardware (notebooks, stand computers, mobile devices, printers),
- 1st level support for standard software, in-house developments, company-specific test software
- Comprehensive support in the area of MS Office products
- Entry, processing, maintenance & documentation of all inquiries via telephone / email / portal
- Administration and support for e-mail encryption Zertificon
- Configuration and operating support of mobile devices iPhone / iPad via the MDM system MobileIron
- Support of system administration in user administration
- Management and support of a cloud solution based on owncloud
- Forwarding of non-solvable faults to downstream support groups or service providers
- Maintenance of a knowledge base on incidents based on the ISMS system «Cherwell»
Skills required:
- Basic technical acumen
- C1 level of German language (verbal/written)
- Experience in the area of customer support
- Strong communication skills
Benefits of working with us:
- Competitive salary
- A wide variety of interesting and challenging projects
- Full package of benefits and supplementary health care insurance
- Extended paid vacation period (28 days per annum)
- Upscale office at Kontraktova Square equipped with unbreakable internet and electricity
- Hybrid working format (2 office / 3 remote days)
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