Сustomer Support Agent (gambling)

We are a dynamic Holding, which embraces flexibility and encourages your innovative ideas for product and process improvements. We are actively developing in various directions and cover several types of activities and many markets.

We are looking for a Сustomer Support Agent to join our team! The Customer Support Agent is responsible for providing high-quality assistance to customers by resolving their issues and answering their inquiries in a timely and efficient manner. This role involves handling customer communications through various channels, maintaining customer satisfaction, and ensuring a positive customer experience.

Requirements:

• Proven experience in a customer service or support role at least 1 year;

• Work experience in the gambling sphere - will be +;

• Excellent verbal and written communication skills;

• Strong problem-solving abilities and attention to detail;

• Proficiency in customer service software and CRM systems;

• Ability to handle stressful situations with patience and professionalism;

• High level of empathy and customer-oriented mindset;

• Ability to work flexible hours, including nights and weekends;

• The level of English is at least Intermediate.

  
  

Responsibilities:

Customer Interaction:

• Handle incoming customer inquiries via email, tickets and chat.

  
  

• Provide accurate and complete information to customers.

• Resolve customer issues and complaints in a timely manner.

Problem Resolution:

• Identify and troubleshoot customer problems.

• Escalate complex issues to the appropriate team or supervisor.

• Follow up with customers to ensure their issues are fully resolved.

Documentation:

• Maintain detailed records of customer interactions in the CRM system.

• Document customer issues, resolutions, and follow-up actions.

• Generate reports on customer service activities and performance.

Feedback and Improvement:

• Gather customer feedback to identify areas for service improvement.

• Suggest process improvements to enhance the customer experience.

• Participate in training sessions to stay updated on product knowledge and service techniques.

Team Collaboration:

• Work closely with other customer service agents and departments.

• Share insights and information with the team to improve service delivery.

• Assist in training new team members.

What we offer:

• Remote work;

• Competitive salary;

• 24 paid vacation, not limited sick leaves, additional day-offs;

• Opportunity to join in building a new direction in the Holding;

• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);

• A dynamic and flexible startup environment that encourages innovation;

• Great, professional and friendly team.

We are proud of our corporate culture which embodies principles:

• No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.

• Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.

• Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.

• Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.

• Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.

• Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.

• Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

Join us and you can be part of our company and creation it grows!