Customer Support Specialist

MNSTR.TECH — a place where technology and bold ideas are changing iGaming. We create products that enhance user experience and improve gameplay, not just becoming part of the industry but setting its new direction. Innovation, unconventional thinking, and a true passion for what we do are in our DNA.
At MNSTR.TECH, we turn challenges into opportunities, open new horizons for players, and shape the future of iGaming.

Сurrently we are looking for an energetic and proactive Customer Support Specialist to join our team. As we scale, we need someone who is passionate about providing exceptional service and can effectively support our users. You will play a key role in connecting customers with our team, representing our products, and ensuring a smooth and positive user experience.

What you need to join us:

• 1-2 years of experience in Customer Service in the iGaming/Betting industry.
• Proficiency in English - must have.
• Strong written and verbal communication, understanding of customer needs, and adaptability to learning new tools and processes.
• Basic computer skills and willingness to learn new software or platforms.
• Quick thinking and resourcefulness in finding solutions.
• Ability to de-escalate difficult situations.
• Experienced with customer support tools: like Zendesk, Freshdesk or others.
• Fast typing skills and ability to multitask across various support channels (email, chat, phone).

Will be a plus:

• Experience in technical troubleshooting and product knowledge in iGaming or tech fields.
• Basic proficiency in German, French, and Dutch languages.

Key Responsibilities:

• Responding to customer inquiries through various communication channels such as chat, phone, email.
• Resolving complaints, and escalating issues when necessary.
• Monitor user payments.
• Documenting customer interactions and feedback.
• Assist customers with troubleshooting technical issues related to products or services.
• Provide accurate information to customers, including explaining product features and usage.
• Engage with customers to build loyalty by providing a friendly and positive customer experience.
• Meet or exceed established metrics, including response time, resolution time, and quality standards.
• Participate in regular training sessions to refine customer service skills and update knowledge.
• Collaborating with other departments to address customer needs if needed.

Why Join Us?

• Competitive salary.
• Paid sick leave.
• Paid vacation.
• Flexible working hours to support work-life balance.
• Full remote work.
• No bureaucracy.
• Opportunities for professional growth and development.

Selection Process:

• Resume check.
• HR interview.
• Test Task.
• Technical interview with CS Operation Lead.
• Reference check.
• Job offer.

Ready to take the next step in your career? Apply today and join the MNSTR.TECH team!
We look forward to hearing from you!