Customer Support Specialist | Remote

We are looking for an Investor / Customer Support Specialist to provide our clients with high-end email customer service by assisting them with any inquiries throughout their journey. Our perfect candidate is someone extremely open-minded, possesses excellent communication skills, has a proactive mindset, and has strong problem-solving skills.

As we expand our operational directions, we are in search of an Investor Support Specialist for our team to ensure timely communication with our current and potential clients.

About us

EMRG Capital is a group of companies with interests in Finance, eCommerce, and Marketing. Our financial wing, which operates on the Swiss market, is helping Swiss companies raise funds. Our clients have been covered in international media including Bloomberg, The New York Times, and have been endorsed by such celebrities as Steve Wozniak, co-founder of Apple.

There is no company like us when it comes to the levels of personal growth and responsibility you can assume, no matter what your age and previous experience, given you have the right problem-solver attitude and your cognitive skills are superior.

Qualifications

• Advanced spoken and written English
• Excellent communication, organization, and interpersonal skills
• Ability to prioritize, multitask, be flexible, and meet deadlines
• Deep understanding of the high-end style of communication
• Special attention to details — visual, grammar
• Ability to work independently
• Excellent Google skills (you can find an answer instead of asking a hundred obvious questions)
• Ability to comply with repetitive tasks

It will be a plus

• Experience in sales, customer support, or sales administration
• Ability to strictly follow the rules and process guidances
• Interest in finance and investments

Responsibilities

We are looking for a person who will be the right hand of our Head of Sales Administration. We have different tasks and processes to support and here are some of them:

• Writing e-mails and follow-ups after calls and meetings
• Working with CRM
• Onboarding new salespeople
• Preparing lists for calling
• Approving people at the website

What we offer

• 100% remote work
• Flexible schedule (at least 30-40 hr/week)
• Competitive compensation $3-$8/hr (depends on the results of the interview, previous experience, the level of English and the test task)
• Professional growth (within a half-year term, you will be able to become Head of Sales Administration)

To give candidates a clearer understanding of the job responsibilities, we have created a test task that reflects real cases taken directly from our recent practice.

If you feel that your skills and experience are suitable for this role, send us your CV in the @joinemrg telegram with the tag #support.

Feel free to check the current status of other job openings in our Telegram @emrgcap and Instagram @emrg.capital.