Customer Care Specialist

Join our fast growing company as a   Customer Care Specialist    for our Client! To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a mixed-reality attractions platform that combines sport and high-quality digital games, where they turn sports activities into immersive experiences. It is a remote, self employment, full-time position.

Schedule:   8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts, 2 by 2. Two working days, followed by two days of rest.

Start date: 11.10.2024

At Pexly you have great opportunities to get:

• Experience in the international company working with people around the globe;

• Compensation –   $700/monthly for the first 2 months, and $750/monthly + $50 bonus after 2 months of probation;

• Training will be provided by the company and the client;

• 100% remote work;

• 20 paid days of vacations and 10 days of sick leave per year;

• Management's attention, support and motivation.

Your responsibilities:

- Politely respond to customers' inquiries in a timely manner;

- Support with technical questions;

- Cooperate with development and QA teams to resolve the issues from customers;

- Analyze customer requests and suggest improvements;  

- Develop healthy Customer Relationships;

- Keep clients engaged and regularly using products;

- Constant follow up on clients and leads: service usage, issues, renewals;

- Maintain a detailed understanding of the client services, assist customers with questions and suggest the best solutions for their needs;

- Build customer loyalty and retention;

- Resolve customer issues;

- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the client;

- Build Trust and Transparency with Clients;

- Onboards new clients via WhatsApp / Google Meet.

Requirements for this role: 

- English B2-C1 (writing);

- Experience with Windows OS will be an advantage;

- Strong problem-solving skills;

- Experience as a Customer Support Representative;

- Ability to work in a stressful situation, skills of active listening and attention to detail;

- Respect for the client, focus on helping clients (empathy, calm character);

You are our perfect candidate if you:

• Have the ability to work in a stressful situation, skills of active listening and attention to detail;

• Strong problem-solving skills;

• Have B2-C1 English language skills (written);

• Have 1+ years of experience in Customer Support / Customer Care;

• Experience with Windows OS will be an advantage;

• General knowledge of CRM systems, Zendesk, Asana, Slack, Chats, Social Messengers, ZOOM, Google Meet;

• Confident in hardware and software, PC, Laptops, projectors, cabling, Windows OS, Networking;

• Time management skills;

• Speak English fluently (English C1, professional level of speaking and writing);

• Are able to work on the following   schedules  : 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts, 2 by 2. Two working days, followed by two days of rest;

• Are available to start immediately.

KPI goals will be shared after the probation period based on:

- FRT

- AHT

- ART

- SLA

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to supporting our Customers. We will be glad to welcome you to our team. Grow your career with PEXLY!