Работала в 4 компаниях 4 года 5 месяцев
Государственный сектор, Интернет, Транспорт и Логистика, Красота / Фитнес / Спорт
M&E Officer for Independent Verification Protocols(Contract)
Steigler Consultancy Services
Государственный сектор
2 года 1 месяц
01.2024 - по настоящее время
- Collected, validated, and analyzed structured data for program monitoring and reporting.
- Ensured data quality and integrity using standardized frameworks.
- Applied findings to improve reporting accuracy and inform process improvements.
- Managed project databases in Excel, ensuring accurate collection, entry, and validation of field data.
Customer Support Specialist (Remote)
BuzzChat Agency
Интернет
1 год
08.2024 - 07.2025
- Delivered high-quality, empathetic support to customers via live chat, consistently exceeding satisfaction and resolution benchmarks.
- Managed multiple simultaneous conversations, demonstrating agility in problem-solving and multitasking.
- Assisted in onboarding new customers by creating and updating SOPs and FAQ documentation.
- Handled sensitive client data with discretion, upholding confidentiality and professionalism across all communications.
- Drove revenue growth by identifying customer needs, recommending suitable products, and converting inquiries into sales.
- Adaptation to new working conditions
- Continuous training and development of professional skills
- Adherence to corporate culture and values
Customer Support Representative (Remote)
FEZ Delivery
Транспорт и Логистика
1 год 6 месяцев
01.2023 - 06.2024
- Responded to customer inquiries via phone, email, and live chat regarding deliveries, shipping rates, and available services.
- Assisted customers with order tracking, providing accurate updates on package status and delivery timelines.
- Resolved customer complaints, including late, damaged, or missing items, ensuring timely and satisfactory outcomes.
- Coordinated with drivers and warehouse staff to confirm package locations, reschedule deliveries, and escalate urgent cases.
- Processed customer requests such as refunds, replacements, returns, and special delivery instructions.
- Maintained detailed records of customer interactions within the company’s system for accurate tracking and follow-up.Promoted additional services (e.g., express delivery, insurance, subscription plans), contributing to customer awareness and retention.
Health Receptionist
Amax Care Health Spa
Красота / Фитнес / Спорт
1 год 4 месяца
08.2021 - 11.2022
- Greeted and registered clients, creating a welcoming and calming first impression.
- Organized and scheduled spa and wellness appointments, coordinating smoothly with therapists and staff.
- Responded to phone, email, and in-person inquiries, providing clear information on services, packages, and promotions.
- Maintained accurate and confidential client records, including treatment history and payment details.
- Processed payments, managed billing, and promoted membership plans and special offers to enhance client loyalty.
- Assisted in day-to-day spa operations, ensuring treatment rooms were prepared and services ran efficiently.
- Guided clients through available health and wellness services, helping them select treatments suited to their needs.
Ключевая информация
- Strong Verbal and Written Communication
- Highly Organized
- Highly Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Strong Interpersonal Skills
- Excellent Time Management
- CRM and Ticketing Systems (Zendesk, Salesforce, Freshdesk, Tilda)
- Order Tracking Systems
- Strong Ability to Effectively Multitask and Time Management
- Internet Telephony(VoIP)
- Emotional Intelligence & Empathetic Communicator
- Highly Proficient in Google Workspace(Docs, Sheets, Drive, Meet)
- Data Entry & Record Keeping
- Competent at Upselling and Cross-Selling
- Data Visualization
- SQL
Училась в 1 заведении
University of Ilorin
Biomedical Engineering
2024
Владеет языками
Английский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
Certificate of Completion(Data Analytics)
HCIA-Datacom V1.0 Course
Certificate of Achievement(Jobberman Soft-Skill Training)
Certificate of Completion (Product Design UIUX)
Дополнительная информация
Свій розділ
Experienced in remote customer support and chat-based sales roles. Skilled at managing client communication and digital workflows. Looking for opportunities with international companies where I can apply my customer service and data management skills in English.
Jessica
Jessica
English Customer Support Representative
Киев
полная занятость
Характер работы: удаленная работа, посменная работа
Обновлено 2 месяца назад