Responsible for managing all social media and phone line inquiries while maintaining high-quality service. • Promptly respond to customer inquiries in person or via phone, email, or social media. • Quickly and efficiently resolve customer complaints on first-time contact • Greatly increased customer satisfaction • Maintained healthy response time to customers

My responsibility was to oversee my teams activity and make sure they attend to customers properly. I am to take any further complains made by customers and detach technicians as if the case needs any further attention.